What is an SLA?

An SLA (Service Level Agreement) is a contract between DIDWW and the customer, which stipulates and commits DIDWW to a certain level of service. Please see the DIDWW Pricelist for the SLA availability on a per-country basis.

If you are unable to find a satisfactory answer to your question in this FAQ, please explore our DIDWW knowledgebase, or contact customer service at customer.care@didww.com.

For additional support options, see https://www.didww.com/Contacts/.