SMS customer support services

Enhance the customer experience by providing personalized support via two-way text messaging

Phone number

Why do business choose DIDWW two-way SMS for customer support services?

  • Reliable two-way SMS service

    Secure service delivered via a proprietary and geo-redundant backbone network.

  • True local presence

    Inbound and outbound SMS communications on a single business phone number.

Reliable two-way SMS service

Secure service delivered via a proprietary and geo-redundant backbone network.

  • Integration options

    Multiple ways to integrate SMS text messaging: SMS-to-Email, SMS-to-HTTP, SMPP standard.

  • Compliant SMS

    Full regulatory compliance globally for all services.

Integration options

Multiple ways to integrate SMS text messaging: SMS-to-Email, SMS-to-HTTP, SMPP standard.

  • Easy management

    The DIDWW User Portal for instant SMS configuration and management.

  • Encrypted SMS

    Messaging data encryption using TLS (HTTPS) and secure VPN interconnections.

Easy management

The DIDWW User Portal for instant SMS configuration and management.

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  • Reliable two-way SMS service

    Secure service delivered via a proprietary and geo-redundant backbone network.

  • True local presence

    Inbound and outbound SMS communications on a single business phone number.

  • Integration options

    Multiple ways to integrate SMS text messaging: SMS-to-Email, SMS-to-HTTP, SMPP standard.

  • Compliant SMS

    Full regulatory compliance globally for all services.

  • Easy management

    The DIDWW User Portal for instant SMS configuration and management.

  • Encrypted SMS

    Messaging data encryption using TLS (HTTPS) and secure VPN interconnections.

Reliable two-way SMS service

Secure service delivered via a proprietary and geo-redundant backbone network.

DIDWW building blocks used for SMS customer support services

  • Local Phone Numbers

    Instantly available Local Phone Numbers worldwide combined with premium quality, reliability and regulatory compliance.

  • Mobile Phone Numbers

    Wide selection of voice and SMS- enabled phone numbers for cost-effective communications.

  • P2P SMS integration for business comms

    Seamless integration of P2P messaging for your communication applications with the DIDWW SMS API.

  • Self-service User Portal

    The DIDWW user panel for full control over the configuration, management and monitoring of your services.

  • Number Selection tool

    Instant access to an extensive global Phone Number inventory, including Gold and Vanity Numbers.

  • SMS delivery

    A wide range of delivery options including SMS to email, SMS to HTTP and SMPP.

Local Phone Numbers

Instantly available Local Phone Numbers worldwide combined with premium quality, reliability and regulatory compliance.

  • Local Phone Numbers

    Instantly available Local Phone Numbers worldwide combined with premium quality, reliability and regulatory compliance.

  • Mobile Phone Numbers

    Wide selection of voice and SMS- enabled phone numbers for cost-effective communications.

  • P2P SMS integration for business comms

    Seamless integration of P2P messaging for your communication applications with the DIDWW SMS API.

  • Self-service User Portal

    The DIDWW user panel for full control over the configuration, management and monitoring of your services.

  • Number Selection tool

    Instant access to an extensive global Phone Number inventory, including Gold and Vanity Numbers.

  • SMS delivery

    A wide range of delivery options including SMS to email, SMS to HTTP and SMPP.

Local Phone Numbers

Instantly available Local Phone Numbers worldwide combined with premium quality, reliability and regulatory compliance.

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your business

Why do customers choose DIDWW?

The VoIP platform for telecommunication and business professionals

Compliant two-way SIP Trunking, everywhere

Compliant two-way SIP Trunking, everywhere

Full global compliance in 92 countries and 5291 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

Trusted by professionals

  • Nat Rudy

    C3ntro Telecom

    Carrier Interconnection Manager

    C3ntro Telecom

    “Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”C3ntro Telecom

  • Dragan Gajovic

    Air Serbia

    IT Service Manager

    Air Serbia

    “We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”Air Serbia

  • Andriy Azarov

    Nectar Desk Inc.

    CEO

    Nectar Desk Inc.

    “Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”Nectar Desk Inc.

Nat Rudy

C3ntro Telecom

Carrier Interconnection Manager

C3ntro Telecom

“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”C3ntro Telecom

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The platform for telecommunication professionals

Extensive DID coverage

All types:

  • Local Numbers
  • National Numbers
  • Toll Free Numbers
  • UIFN
  • Mobile Numbers
  • Shared Cost Numbers
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Extensive DID coverage

All types:

  • Local Numbers
  • National Numbers
  • Toll Free Numbers
  • UIFN
  • Mobile Numbers
  • Shared Cost Numbers

Telecom services

Key services:

  • Two-way SIP Trunking
  • Two-way SMS
  • Flexible Capacity options
  • Emergency Calling
  • Global Phone Number Porting
  • Voice Forwarding and SMS Delivery
  • Cloud Fax services

Professional tools

Key solutions:

  • API
  • Self-service user portal
  • Number porting tool
  • Number selection tool
  • Business phone.systems™

Solutions for operators

Key advantages:

  • API for automation
  • Reliability
  • Compliance
  • Wholesale pricing
  • Porting
  • Scalability
  • Quality

Enterprise communications

All industries:

  • Health
  • Finance
  • Logistics
  • Aviation
  • Retail
  • Tourism
  • Your business

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