What failover and load balancing methods are available?

  • Domain Name Server (DNS) SRV is fully supported by DIDWW system. Calls can be sent to customer DNS SRV record which contains multiple destinations and priorities for failover.
  • TRUNK GROUP option at DIDWW user panel. It can be used to assign multiple trunks and set up important parameters (Priority, Weight, Ringing Timeout and Re-routing Disconnect Rules) for call distribution.

If you are unable to find a satisfactory answer to your question in this FAQ, please explore our DIDWW knowledgebase, or contact customer service at customer.care@didww.com.

For additional support options, see https://www.didww.com/Contacts/.