Cloud PBX features for efficient business communications - phone.systems™

IVR, call recording, ring groups, AI-enhanced analytics - everything your business needs to connect and collaborate from anywhere

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The phone system you can rely on

Built on a modern, carrier-grade platform, phone.systems™ delivers highly reliable performance, advanced features, and the flexibility to support all your business communication needs - now and as you scale into the future

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Bring Your Own Carrier (BYOC)

Maintain full control of your voice infrastructure by using your preferred carrier together with phone.systems™.

AI-powered

Turn conversations into actionable data with summaries, sentiment analysis, transcripts, and performance metrics.

Unlimited call flow scenarios

Design and deploy complex call flows without limitations - tailor every step of your inbound and outbound communications.

CRM integrations

Connect your favorite CRM platforms for streamlined workflows, automatic call logging, and real-time customer insights.

Smart Call Management

Handle every call efficiently with intelligent routing and customization tools

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IVR Voice Menus

Guide callers to the right destination with interactive menus.

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Ring Groups

Route calls to multiple team members to ensure no inquiry goes unanswered.

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Time & Caller Routing

Direct calls based on time of day or the caller’s number.

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Call Queuing

Keep callers engaged while they wait for an available agent.

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Call Forwarding

Forward incoming calls to any phone number, extension, or VoIP device.

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Caller Blocklist

Instantly block unwanted or spam calls.

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IVR Voice Menus

Guide callers to the right destination with interactive menus.

Communication Tools & Features

Everything your team needs for effective, professional phone interactions

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Conference Calling

Seamlessly connect multiple participants on the same call.

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Voicemail to Email

Receive voicemails directly to your inbox or cloud storage.

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Call Recording

Record conversations for training, quality assurance, or compliance.

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Receive Faxes as PDFs

Get faxes delivered straight to your email as PDFs.

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Audio Playback

Play custom messages, greetings, and announcements for callers.

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Event Notifications

Get email alerts for key call events or issues.

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Conference Calling

Seamlessly connect multiple participants on the same call.

Advanced Control & Customization

Fine-tune your PBX to fit the exact needs of your business

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Internal Numbers

Assign easy-to-remember extension numbers to team members.

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Custom Feature Codes

Enable in-call features like transfer or pickup using shortcodes.

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Audio File Management

Easily upload and manage prompts, music, and system audio.

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Contact Methods

Set how and where calls reach you—SIP, mobile, and more.

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Lost Calls Tracking

See which calls did not connect, and follow up to prevent missed opportunities.

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Internal Numbers

Assign easy-to-remember extension numbers to team members.

System Management & Accessibility

Manage your phone system from anywhere with full visibility, security, and control

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Drag-and-Drop Interface

Build call flows visually with our easy-to-use interface.

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Remote Web Management

Access and manage your system from any device, anywhere.

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Instant Activation

All call flow changes take effect immediately—no need to wait or reboot.

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Call Logs & Statistics

View detailed call history and performance insights at a glance.

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Multi-number Support

Add and manage inbound phone numbers directly through the interface.

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Drag-and-Drop Interface

Build call flows visually with our easy-to-use interface.

Connectivity & Integration

Expand your capabilities with seamless integrations and device compatibility

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SIP Trunk Configuration

Set up inbound and outbound SIP trunks with ease.

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Third-party VoIP Compatibility

Works with all standard SIP devices and services

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Instance Interconnect (Interlink)

Merge multiple office systems into one network with free internal calling.

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phone.systems™ App & Softphone

Take calls on iOS, Android, Windows, or Mac devices with our secure app.

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CRM Integrations

Sync with CRMs for optimal workflow integration.

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BYOC (Bring Your Own Carrier)

Use your preferred voice carrier.

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SIP Trunk Configuration

Set up inbound and outbound SIP trunks with ease.

AI-powered features

Unlock intelligent insights and real-time analysis for improved business performanceith seamless integrations and device compatibility

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Call summary

Generates a concise recap of key points and action items from conversations, allowing for quick insights without reviewing the entire dialogue.

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Sentiment analysis

Evaluates the emotional tone of a conversation.

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Talk-to-listen ratio

Measures the balance between speaking and listening during a conversation.

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Key topics

Identifies and tags the most relevant topics discussed during a conversation, providing a brief overview of core subjects.

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Full call transcript

Provides a complete and accurate text record of the entire conversation, making it easy to review and reference specific details at any time.

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Call summary

Generates a concise recap of key points and action items from conversations, allowing for quick insights without reviewing the entire dialogue.

Frequently Asked Questions

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Is phone.systems™ suitable for remote teams?
Yes. The system is fully cloud-based, accessible from anywhere, and includes a native softphone for iOS, Android, Windows, and macOS - ideal for hybrid and remote work environments.
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Do I have to use my own carrier, or can I get phone numbers and SIP trunks from DIDWW?
This platform is highly flexible, and you can choose either option. Of course, phone.systems™ seamlessly integrates with DIDWW’s global voice services, offering immediate access to phone numbers in over 90 countries and SIP trunking worldwide.
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Can I use my existing phones, or do I need to purchase new hardware?
phone.systems™ is compatible with any SIP-enabled IP phone, allowing you to continue using your existing hardware. Alternatively, you can use the phone.systems™ softphone application for iOS, macOS, Windows, and Android - removing the need for physical desk phones entirely.
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Can I integrate phone.systems™ with my CRM?
Yes, phone.systems™ supports integration with popular CRM platforms including Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, and Monday.com, allowing for streamlined communications and enhanced productivity.
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How are phone.systems™ features activated?
All voice features are instantly activated through the graphical user interface. As soon as you design or modify your call flow, the changes take effect immediately—no manual provisioning is required.
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Is there a limit to how many users or extensions I can create?
No. phone.systems™ is designed to scale with your business. You can create as many users, internal numbers, and call flow components as needed, with no hard limitations.
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What kind of customer support is available?
We offer 24/7/365 live, in-house support via chat, email or phone. For detailed contact information, please refer to our Contacts page.

VoIP use cases for your business

Learn what you can build with DIDWW cloud
communications

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    Why do customers choose DIDWW?

    The VoIP platform for telecommunication and business professionals

    Compliant two-way SIP Trunking, everywhere

    Compliant two-way SIP Trunking, everywhere

    Full global compliance in 93 countries and 5474 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

    Trusted by professionals

    See what our partners have to say about our quality and commitment

    fanatics

    “DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”

    Nigel Ponds

    Global Director of Resource Planning and Telephony, Fanatics

    fanaticsinc.com
    vvc live

    "For a CCaaS platform provider, like us, quality of communications is so important. We are very happy with DIDWW's DID and voice services, as they are helping make the customer experience in our VCC 360 solution seamless. Making our services more widely accessible from browsers can never compromise voice quality, and DIDWW is a great partner in ensuring this."

    Ferenc Hajmási

    Head of Product Management, VCC Live

    vcc.live
    teltonika

    “Considering the growth rate of the Teltonika company group, it is important to ensure that the newly appointed employees can easily and efficiently reach our partners around the world. This has been achieved with the help of the DIDWW team by deploying their communications solution across all Teltonika offices in 22 countries.”

    Arturas Golysenko

    Head of IT Infrastructure and Security, Teltonika

    teltonika-networks.com
    teltonika

    “An important part of our customer portfolio is active outside of Belgium, hence we were looking for a unified communications solution to implement across multiple geographies. With customers present in 30+ countries, this partnership has opened doors and possibilities for Cloud Group by expanding our target markets outside of our local presence.”

    Mike Mol

    Sales Director, Cloud Group

    cloudgroup.be
    cloud group

    “Through our strong partnership with DIDWW, we are able to offer reliable and innovative VoIP communication services to our valued customers. With our extended global reach, secure cloud-based solutions, and dedication to customer satisfaction, we can meet unique business requirements, promoting their success and facilitating international growth.”

    Igor Toma

    CEO, Nuacom

    nuacom.com
    centro

    “Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”

    Nat Rudy

    Carrier Interconnection Manager, C3ntro Telecom

    c3ntro.com
    airserbia

    “We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”

    Dragan Gajovic

    IT Service Manager, Air Serbia

    airserbia.com
    Nectar desk

    “Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

    Andriy Azarov

    CEO, Nectar Desk Inc.

    nectardesk.com
    Invade

    “DIDWW has helped to facilitate our migration to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.”

    Mark Baker

    CEO, INVADE International

    invade.net
    fanatics

    “DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”

    Nigel Ponds

    Global Director of Resource Planning and Telephony, Fanatics

    fanaticsinc.com
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