Business expansion with unmatched coverage of top
quality services

VCC Live

VVCLive
VVCLive
The Customer
VCC Live has secured its presence in Europe as a reliable business solution for companies dealing with comprehensive customer communications through a variety of channels including phone, email, chat, and social media. Currently, VCC Live serves global clients in over 50 countries, including well-known brands such as DHL, 4Finance, Vodafone, and Studio Moderna, with its innovative cloud-based contact center software.
The Challenge
As a participant in the ever growing and highly competitive contact center market, VCC Live was looking for a partner that would allow the company to expand its business efficiently across multiple geographies. The B2B audience of VCC Live customers span a wide range of industries, and require a complete contact center solution with extremely high reliability for their business communications.
The Solution
DIDWW extensive inventory of Virtual Phone Numbers, which are available for immediate provisioning via an API or online portal, has enabled VCC Live to accelerate the rapid growth of their global business. Additionally, the extended reach facilitated by international DID numbers, together with the powerful DIDWW outbound SIP trunking solution has enabled VCC Live to provide true local communications reachability for their enterprise customers in numerous countries all over the world.
The Results
DIDWW exceptional standards of quality, reliability, and 24/7/365 in-house customer support are fully aligned with the exacting requirements of a modern contact center software provider that aims to deliver exceptional customer experiences. This partnership between the two companies has allowed VCC Live to expand their business operations successfully to new markets and further strengthen their leading position amongst cloud-based communication solution providers.
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We strongly rely on the international DID and Voice termination services that DIDWW provides to us and our end customers. The quality of their services and exceptional support allow us to further strengthen our partnership to keep offering global enterprises high-quality telecommunication services.
Adrienn Seres
Carrier Relations Manager at VCC Live
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Why do customers choose DIDWW?

The VoIP platform for telecommunication and business professionals

Compliant two-way SIP Trunking, everywhere

Compliant two-way SIP Trunking, everywhere

Full global compliance in 93 countries and 5497 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

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VoIP use cases for your business

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Trusted by professionals

See what our partners have to say about our quality and commitment

fanatics

“DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”

Nigel Ponds

Global Director of Resource Planning and Telephony, Fanatics

fanaticsinc.com
vvc live

"For a CCaaS platform provider, like us, quality of communications is so important. We are very happy with DIDWW's DID and voice services, as they are helping make the customer experience in our VCC 360 solution seamless. Making our services more widely accessible from browsers can never compromise voice quality, and DIDWW is a great partner in ensuring this."

Ferenc Hajmási

Head of Product Management, VCC Live

vcc.live
teltonika

“Considering the growth rate of the Teltonika company group, it is important to ensure that the newly appointed employees can easily and efficiently reach our partners around the world. This has been achieved with the help of the DIDWW team by deploying their communications solution across all Teltonika offices in 22 countries.”

Arturas Golysenko

Head of IT Infrastructure and Security, Teltonika

teltonika-networks.com
teltonika

“An important part of our customer portfolio is active outside of Belgium, hence we were looking for a unified communications solution to implement across multiple geographies. With customers present in 30+ countries, this partnership has opened doors and possibilities for Cloud Group by expanding our target markets outside of our local presence.”

Mike Mol

Sales Director, Cloud Group

cloudgroup.be
cloud group

“Through our strong partnership with DIDWW, we are able to offer reliable and innovative VoIP communication services to our valued customers. With our extended global reach, secure cloud-based solutions, and dedication to customer satisfaction, we can meet unique business requirements, promoting their success and facilitating international growth.”

Igor Toma

CEO, Nuacom

nuacom.com
centro

“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”

Nat Rudy

Carrier Interconnection Manager, C3ntro Telecom

c3ntro.com
airserbia

“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”

Dragan Gajovic

IT Service Manager, Air Serbia

airserbia.com
Nectar desk

“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

Andriy Azarov

CEO, Nectar Desk Inc.

nectardesk.com
Invade

“DIDWW has helped to facilitate our migration to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.”

Mark Baker

CEO, INVADE International

invade.net
fanatics

“DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”

Nigel Ponds

Global Director of Resource Planning and Telephony, Fanatics

fanaticsinc.com
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