DIDWW Service Appendix

1.DEFINITIONS

DID Number A Direct Inward Dialing number enabling the user to receive incoming calls.
Toll-Free Number A DID Number to which calls are paid by Customer and are free of charge to the calling party.
Shared Cost Number A DID Number to which the cost of calls is shared by the calling party and the Customer.
Number A DID, Toll Free or Shared Cost number
Capacity The amount of Channels assigned to the Customer
Channel A channel capable of transmission of a single voice call.
Dedicated Channel A Channel dedicated to a specific country and/or DID Number.
Flexible Channel A Channel that can be assigned to several DID Numbers or number groups of a single customer.
Metered Channel A Flexible Channel for which calls are billed per minute
Metered DID A DID Number for calls are billed per minute
MSA The DIDWW Terms of Service also known as the Master Service Agreement
NRA The National Regulatory Authority or any other competent authority that has jurisdiction in the country where a DID number originates.

2.DID SERVICE

  • Description of the Service
    • This Service comprises of one or more DID Numbers at which Customer may receive incoming calls. In respect of the DID Service, Customer may provide its DID Service via resale or otherwise to a third party End User in accordance with the terms of this Service appendix and the MSA.
    • The charges associated with DID Services may include a setup fee (NRC) and a monthly recurring charge (MRC).
    • For Metered Services (including Metered DIDs and Metered Channels) a charge for each minute of traffic applies according to the relevant pricelist.
    • Per minute charges are calculated in increments of 60 seconds.
    • DID Numbers are assigned upon order and subject to availability.
    • Customer may purchase additional Channels provided that the DID Number is able to support this feature and in accordance with the applicable Service Order.
    • Customer is responsible for provision and management of capacity so as to support its specific requirements, and will order channels as needed from DIDWW. DIDWW may request that the Customer adjust capacity to accommodate actual usage. If Customer fails to comply within a reasonable time frame DIDWW may suspend or terminate the service.
    • Customer acknowledges that DIDWW transmits the CLI in compliance with the applicable international rules and standards from the point of entry to the point of exit of its network. By selecting a CLI format other than the default E.164 format, Customer explicitly agrees to be fully responsible for any consequences resulting from the altered presentation. Customer also agrees that DIDWW may at its sole discretion and without notice in advance modify the CLI format in the event that an NRA requests DIDWW to do so.
    • Customer acknowledges and agrees to abide with the guiding principles on CLI presentation (CLIP) and CLI restriction (CLIR). In particular, Customer will (i) upon terminating a call to the End User, show the CLI when the caller opted for CLIP and block CLI presentation when the caller opted for CLIR, and (ii) keep CLI information confidential and only make use of CLI information for the purpose of providing a telecommunication service (call conveyance, operator assistance, emergency services, customer care, billing and managing the network). Customer shall not use CLI information for other commercial activities such as marketing or the advertising of any services.
  • Limitations
    • Customer acknowledges that the Service may not offer all of the features expected of a traditional phone line. Service may sometimes be unavailable due to causes outside of DIDWW’s control, for example, due to power disruptions or ISP or broadband connection failures.
    • DIDWW takes steps to ensure maximum accessibility of its DID Numbers to as many mobile and fixed networks as possible through interoperability of Services. However, as DIDWW relies on the interoperability of services from its local partners in each country for end-to-end connectivity, DIDWW does not represent nor make any commitment that DID Numbers will be reachable from all mobile and fixed networks.
    • Customer acknowledges and agrees that the DIDWW infrastructure does not necessarily support or carry emergency calls. In order to make such calls Customer will require other means. Customer is fully and solely responsible to provide the Service for its End Users in any jurisdiction in which it is required by law and to otherwise inform the End User of any emergency call limitations.
    • Customer agrees that if service involving the use of USA DID Numbers is considered a “VoIP interconnected service”, provided by Customer to End User (AS-IS or in conjunction with other services), Customer is obligated to provide the Service fully in compliance with all FCC requirements applicable to “VoIP interconnected services”, including but not limited to emergency services.
  • Restrictions
    • Subject to regulatory and legal jurisdiction restrictions, Customer may use the service for its own use and/or offer it as a service or a component of a service to End Users. Customer is fully and solely responsible to comply with all applicable legal and jurisdiction restrictions and Numbering Plans in all its operations.
    • Callback Calls: Customer acknowledges and agrees that the Service provided by DIDWW must not be used for callback applications except where (i) permitted in the Customer’s jurisdiction and (ii) approved by DIDWW and (iii) ordered separately under the terms defined in the applicable Service Appendix. Customer is fully and solely responsible for making End Users aware of any callback prohibition.
    • Calling Cards: Customer acknowledges and agrees that the Service provided by DIDWW must not be used for Calling card applications except where (i) permitted in the Customer’s jurisdiction and (ii) approved by DIDWW and (iii) subject to any other conditions as defined by DIDWW. Customer is fully and solely responsible for making End Users aware of any Calling card prohibition.
    • Collect Calls: Customer acknowledges and agrees that collect calls to DID Numbers must not be accepted. Customer will ensure that End Users refrain from accepting collect calls. “Collect calls” are calls for which the End User may take at his charge the costs of incoming telephone calls. In case collect calls are accepted by End User Customer agrees to bear all associated costs and expenses in addition to a 50$ processing fee per DID Number, per month.
    • Ring tone and early media: If using early media with the Service and/or DID Numbers, Customer must ensure that such use is not unlawful, abusive or excessive.

3.TOLL-FREE AND SHARED COST SERVICE

  • Description of the Service
    • This Service comprises of one or more Toll-Free or Shared Cost Numbers at which Customer may receive incoming calls. In respect of the Toll-Free and Shared Cost Service, Customer may provide its service via resale or otherwise to a third party end user in accordance with the terms of this Service appendix and the MSA.
    • The charges associated with DIDWW Toll-Free and Shared Cost Services may include a setup fee (NRC), a monthly recurring charge (MRC) and charges for each minute of traffic, according to the relevant pricelist.
    • Per minute charges are calculated in increments of 60 seconds.
    • DIDWW may change Toll-Free and Shared Cost Number prices and per minute rates. DIDWW will provide a notice period of 30 days for price changes to Toll-Free and Shared Cost Numbers, and 2 days for changes in per minute rates. In cases where the price changes were mandated by the relevant regulatory authorities, within less than the notice period, price changes will be effective according to the mandate and DIDWW will notify customer as soon as it is practical to do so.
    • Toll-Free and Shared Cost Numbers are assigned upon order and subject to availability. Allocation conditions may apply to Numbers by the relevant regulatory authorities.
    • DIDWW provides all Toll-Free and Shared Cost Numbers with 300 Dedicated Channels, unless otherwise stated on the applicable Price list or Service Order.
    • Customer may order additional Dedicated Channels provided that the Number is able to support this feature and in accordance with the applicable Service Order.
    • Customer is responsible for management of capacity so as to support its specific requirements, and will order Channels as needed from DIDWW.
    • Customer acknowledges that DIDWW transmits the CLI in compliance with the applicable international rules and standards from the point of entry to the point of exit of its network. By selecting a CLI format other than the default E.164 format, Customer explicitly agrees to be fully responsible for any consequences resulting from the altered presentation. Customer also agrees that DIDWW may at its sole discretion and without notice in advance modify the CLI format in the event that an NRA requests DIDWW to do so.
    • Customer acknowledges and agrees to abide with the guiding principles on CLI presentation (CLIP) and CLI restriction (CLIR). In particular, Customer will (i) upon terminating a call to the End User, show the CLI when the caller opted for CLIP and block CLI presentation when the caller opted for CLIR, and (ii) keep CLI information confidential and only make use of CLI information for the purpose of providing a telecommunication service (call conveyance, operator assistance, emergency services, customer care, billing and managing the network). Customer shall not use CLI information for other commercial activities such as marketing or the advertising of any services.
    • Customer is aware that due to the nature of Toll-Free and Shared Cost Numbers, there are risks associated with their use, including but not limited to the financial risk of excessive unintended traffic. Customer accepts these risks and agrees that DIDWW is not responsible for any losses or damages incurred by Customers’ use of the service.
  • Limitations
    • Customer acknowledges that the Service may not offer all of the features expected of a traditional phone line. Service may sometimes be unavailable due to causes outside of DIDWW’s control, for example, due to power disruptions or ISP or broadband connection failures.
    • DIDWW takes steps to ensure maximum accessibility of its Numbers to as many mobile and fixed networks as possible through interoperability of Services. However, as DIDWW relies on the interoperability of services from its local partners in each country for end-to-end connectivity, DIDWW does not represent nor make any commitment that Numbers will be reachable from all mobile and fixed networks.
    • Customer agrees that if service involving the use of USA Numbers is considered a “VoIP interconnected service”, provided by Customer to End User (AS-IS or in conjunction with other services), Customer is obligated to provide the Service fully in compliance with all FCC requirements applicable to “VoIP interconnected services”, including but not limited to emergency services.
  • Restrictions
    • Subject to regulatory and legal jurisdiction restrictions, Customer may use the Service for its own use and/or offer it as a service or a component of a service to End Users. Customer is fully and solely responsible to comply with all applicable legal and jurisdiction restrictions and Numbering Plans in all its operations.
    • Callback Calls: Customer acknowledges and agrees that the Service provided by DIDWW must not be used for callback applications except where (i) permitted in the Customer’s jurisdiction and (ii) approved by DIDWW and (iii) ordered separately under the terms defined in the applicable Service Appendix. Customer is fully and solely responsible for making End Users aware of any callback prohibition.
    • Calling cards: Customer acknowledges and agrees that the Service provided by DIDWW must not be used for Calling card applications except where (i) permitted in the relevant jurisdictions and (ii) approved by DIDWW and (iii) subject to any other conditions as defined by DIDWW. Customer is fully and solely responsible for making End Users aware of any Calling card prohibition.
    • Ring tone and early media: If using early media with the Service and/or Numbers, Customer must ensure that such use is not unlawful, abusive or excessive.
    • Unused Numbers: Toll free and Shared Cost Numbers that remain unused for a period of three months may be reclaimed by the regulator without prior notice.

4.COVERAGE

The list of countries in which Numbers are available is posted on the Website and updated from time to time.

5.SERVICE TERM

  • The service term shall be in accordance with the applicable Service order but in no event shall be shorter than one (1) month.
  • The provision of a Number provided to Customer under this Service Appendix shall not be deemed a transfer of property or sale of the numbering rights, and Numbers will be reassigned to DIDWW upon expiry of the Service Term.

6.NUMBER PORTABILITY

Number portability will be handled by both parties in accordance with the regulatory and legal procedures and guidelines as defined by the NRA.

  • Upon request from an End User and regardless of Customer’s consent DIDWW will not refuse to port-out a Number if number portability is supported in such country.
  • DIDWW may charge Customer any third party costs incurred by and charged to DIDWW associated herewith. Customer will only charge any costs associated with a porting of a Number to the End User if the NRA allows it.

7.INTEGRAL PART OF MSA

This Service Appendix is an integral part of the MSA between DIDWW and Customer for the delivery of the relevant Services. In case of a conflict, the wording of the MSA shall have precedence.