Capital.com
From four providers
to one
Consolidated telecom infrastructure for a regulated global fintech group
Key Details
Company:
Capital.com
Industry:
Financial Services
Challenge:
Consolidation and Coverage gaps
Product:
Local numbers and global voice infrastructure
Customer
Capital.com is a regulated fintech group and online trading platform serving clients across stocks, forex, commodities, indices, and cryptocurrencies. With operations spanning multiple continents, the company delivers technology-driven trading infrastructure through web and mobile applications for both retail and professional market participants. In a sector where operational reliability and regulatory compliance are structural requirements, Capital.com maintains multilingual client support across all its international markets.
Challenge
As Capital.com expanded across the EU, UK, GCC, MENA, APAC, and LATAM – each governed by distinct regulatory frameworks and local number requirements – its existing telecom infrastructure could not scale consistently. Four separate regional providers were in use to address coverage gaps, creating operational complexity, inconsistent service quality, and growing management overhead. A concurrent platform migration from FreeSWITCH to Asterisk added further pressure to establish a structurally sound, long-term solution.
Solution
Capital.com selected DIDWW based on a trusted industry recommendation. The decision was grounded in the availability of broad international coverage through a single platform, straightforward number provisioning, and a self-service portal that allowed the operations team to work independently – without routing requests through account managers or support queues.
Tasks previously distributed across multiple vendors – ordering numbers, configuring integrations, and obtaining compliance documentation for specific jurisdictions – are now handled within a single working day. In one instance, a document verification was completed within two hours. What began as a secondary provider relationship has become the primary one. The majority of Capital.com’s voice traffic now runs through DIDWW, with consolidation of remaining numbers underway.
The portal is one of the most functional self-service platforms we’ve worked with. Ordering numbers and configuring integrations can be managed directly, without raising support requests or involving account management.
When we needed technical depth, DIDWW responded with substantive answers. For a business operating at our scale, operational autonomy is a structural requirement – not a preference. DIDWW delivers it.
Yevhenii Kvitka
Operations Lead at Capital.com
Results
- Consolidated from four regional providers into one global platform.
- Local numbers available across the EU, UK, GCC, APAC, and LATAM, with jurisdiction-specific compliance requirements met.
- Same-day provisioning and compliance verification, including document checks completed within hours.
- Full operational autonomy: numbers, integrations, and configurations managed independently via self-service portal, without support dependency.
- Coverage gaps in specific markets – including Australia and LATAM – addressed through detailed technical review and tailored implementation.
- DIDWW has become the primary provider, now carrying the majority of Capital.com’s voice traffic.
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Why do customers choose DIDWW?
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Compliant two-way SIP Trunking, everywhere
Full global compliance in 93 countries and 5652 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.
Designed for carriers, excellent for enterprises
Built for quality, performance, security and privacy at every level. Network uptime - 99,998%, strategically placed mega POPs, direct peering & optimised routing.
Profitable business outcomes
Experience DIDWW flexibility from custom pricing to free professional customer service to simplify your business decisions.
Powerful, yet simple-to-use self-service portal
Choose the DIDWW user panel for full control of your telecommunication services. Statistics, monitoring, number search, porting and provisioning.
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Include the extensive range of DIDWW core services within your own business processes with the REST API.
VoIP use cases for your business
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Trusted by professionals
See what our partners have to say about our quality and commitment
“DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”
"For a CCaaS platform provider, like us, quality of communications is so important. We are very happy with DIDWW's DID and voice services, as they are helping make the customer experience in our VCC 360 solution seamless. Making our services more widely accessible from browsers can never compromise voice quality, and DIDWW is a great partner in ensuring this."
“Considering the growth rate of the Teltonika company group, it is important to ensure that the newly appointed employees can easily and efficiently reach our partners around the world. This has been achieved with the help of the DIDWW team by deploying their communications solution across all Teltonika offices in 22 countries.”
“An important part of our customer portfolio is active outside of Belgium, hence we were looking for a unified communications solution to implement across multiple geographies. With customers present in 30+ countries, this partnership has opened doors and possibilities for Cloud Group by expanding our target markets outside of our local presence.”
“Through our strong partnership with DIDWW, we are able to offer reliable and innovative VoIP communication services to our valued customers. With our extended global reach, secure cloud-based solutions, and dedication to customer satisfaction, we can meet unique business requirements, promoting their success and facilitating international growth.”
“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”
“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”
“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”
“DIDWW has helped to facilitate our migration to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.”
“DIDWW has helped to facilitate our migration to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.”
“DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”
"For a CCaaS platform provider, like us, quality of communications is so important. We are very happy with DIDWW's DID and voice services, as they are helping make the customer experience in our VCC 360 solution seamless. Making our services more widely accessible from browsers can never compromise voice quality, and DIDWW is a great partner in ensuring this."
“Considering the growth rate of the Teltonika company group, it is important to ensure that the newly appointed employees can easily and efficiently reach our partners around the world. This has been achieved with the help of the DIDWW team by deploying their communications solution across all Teltonika offices in 22 countries.”
“An important part of our customer portfolio is active outside of Belgium, hence we were looking for a unified communications solution to implement across multiple geographies. With customers present in 30+ countries, this partnership has opened doors and possibilities for Cloud Group by expanding our target markets outside of our local presence.”
“Through our strong partnership with DIDWW, we are able to offer reliable and innovative VoIP communication services to our valued customers. With our extended global reach, secure cloud-based solutions, and dedication to customer satisfaction, we can meet unique business requirements, promoting their success and facilitating international growth.”
“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”
“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”
“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”
“DIDWW has helped to facilitate our migration to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.”
“DIDWW played a pivotal role in overcoming several telephony challenges we faced in the APAC region. Their exceptional support throughout—and following—our accelerated rip-and-replace initiative has been unmatched. Furthermore, their user interface streamlines the purchasing and provisioning of new numbers, making the process virtually seamless. As a result, we plan to continue expanding our international contact centers with DIDWW as our primary carrier.”
"For a CCaaS platform provider, like us, quality of communications is so important. We are very happy with DIDWW's DID and voice services, as they are helping make the customer experience in our VCC 360 solution seamless. Making our services more widely accessible from browsers can never compromise voice quality, and DIDWW is a great partner in ensuring this."
“Considering the growth rate of the Teltonika company group, it is important to ensure that the newly appointed employees can easily and efficiently reach our partners around the world. This has been achieved with the help of the DIDWW team by deploying their communications solution across all Teltonika offices in 22 countries.”
“An important part of our customer portfolio is active outside of Belgium, hence we were looking for a unified communications solution to implement across multiple geographies. With customers present in 30+ countries, this partnership has opened doors and possibilities for Cloud Group by expanding our target markets outside of our local presence.”
“Through our strong partnership with DIDWW, we are able to offer reliable and innovative VoIP communication services to our valued customers. With our extended global reach, secure cloud-based solutions, and dedication to customer satisfaction, we can meet unique business requirements, promoting their success and facilitating international growth.”
“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”
“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”
“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”
“DIDWW has helped to facilitate our migration to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.”
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