---
title: "DIDWW Customer Success Stories: Capital.com"
description: "Learn how DIDWW consolidated telecom infrastructure for Capital.com - a regulated fintech group and online trading platform."
canonical: "https://www.didww.com/solutions/success-stories/capital"
last_updated: "2026-10-27T12:21:24.899Z"
---

# DIDWW Customer Success Stories: Capital.com

> Learn how DIDWW consolidated telecom infrastructure for Capital.com - a regulated fintech group and online trading platform.

Capital.com

Consolidated telecom infrastructure for a regulated global fintech group

### Key Details #### Company: Capital.com

#### Industry:

Financial Services

#### Challenge:

Consolidation and Coverage gaps

#### Product:

Local numbers and global voice infrastructure

### Customer [Capital.com](https://capital.com) is a regulated fintech group and online trading platform serving clients across stocks, forex, commodities, indices, and cryptocurrencies. With operations spanning multiple continents, the company delivers technology-driven trading infrastructure through web and mobile applications for both retail and professional market participants. In a sector where operational reliability and regulatory compliance are structural requirements, Capital.com maintains multilingual client support across all its international markets.

### Challenge As Capital.com expanded across the EU, UK, GCC, MENA, APAC, and LATAM – each governed by distinct regulatory frameworks and local number requirements – its existing telecom infrastructure could not scale consistently. Four separate regional providers were in use to address coverage gaps, creating operational complexity, inconsistent service quality, and growing management overhead. A concurrent platform migration from FreeSWITCH to Asterisk added further pressure to establish a structurally sound, long-term solution.

### Solution Capital.com selected DIDWW based on a trusted industry recommendation. The decision was grounded in the availability of broad international coverage through a single platform, straightforward number provisioning, and a self-service portal that allowed the operations team to work independently – without routing requests through account managers or support queues. Tasks previously distributed across multiple vendors – ordering numbers, configuring integrations, and obtaining compliance documentation for specific jurisdictions – are now handled within a single working day. In one instance, a document verification was completed within two hours. What began as a secondary provider relationship has become the primary one. The majority of Capital.com’s voice traffic now runs through DIDWW, with consolidation of remaining numbers underway.

The portal is one of the most functional self-service platforms we’ve worked with. Ordering numbers and configuring integrations can be managed directly, without raising support requests or involving account management. When we needed technical depth, DIDWW responded with substantive answers. For a business operating at our scale, operational autonomy is a structural requirement – not a preference. DIDWW delivers it.

Yevhenii Kvitka

Operations Lead at Capital.com

### Results Consolidated from four regional providers into one global platform. Local numbers available across the EU, UK, GCC, APAC, and LATAM, with jurisdiction-specific compliance requirements met. Same-day provisioning and compliance verification, including document checks completed within hours. Full operational autonomy: numbers, integrations, and configurations managed independently via self-service portal, without support dependency. Coverage gaps in specific markets – including Australia and LATAM – addressed through detailed technical review and tailored implementation. DIDWW has become the primary provider, now carrying the majority of Capital.com’s voice traffic. [Read more stories](https://www.didww.com/solutions/success-stories) ## Request a quote Get an offer tailored for your business

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