DIDWW User Registration Information
When purchasing a DID number in certain countries, you will be required to complete a form that includes your contact details and other pertinent information. This information will be transferred to the local carrier for review. Please note that your DID might not be activated until your details are approved by the local carrier.
You will be notified by email during each step of the registration process and will be able to see the current status of your DIDs via your online account under the My DIDs menu option. Your DIDs will be held in a pending state until service approval is received.
Note that certain countries have restrictions regarding the allocation of local numbers.
DIDWW strives to inform our customers of the applicable restrictions so as to ensure compliance with local telecommunications regulations.
The following table lists countries where restrictions apply, along with the documentation required for local number registration. Please make sure to stay current of restrictions by visiting didww.com/restrictions.
The following countries require registration:
|Australia||-||N/A||-||-||1, 2, 3, 7|
|Bahrain||1, 2, 4, 7||N/A||1, 2, 4, 7||N/A||N/A|
|Belgium||1, 5||1, 4||-||N/A||N/A|
|Bolivia||N/A||N/A||1, 3, 8||N/A||N/A|
|Bosnia & Herzegovina||N/A||N/A||1, 3||N/A||N/A|
|China*a,d,f,h||1, 2, 3, 7||N/A||N/A||1, 2, 3, 7||N/A|
|Costa Rica||N/A||1, 3||N/A||N/A||N/A|
|Croatia*g||1, 2, 3||N/A||-||N/A||N/A|
|Cyprus*b||1, 2, 3, 7||1, 2, 3, 7||-||N/A||N/A|
|Ecuador||N/A||N/A||1, 3, 8||N/A||N/A|
|France||1, 5||1, 3||1, 4||N/A||N/A|
|Germany*c||1, 2, 6, 7, 8||1, 4||1, 2, 3, 7||N/A||N/A|
|Hong Kong||N/A||1, 2, 4, 7||1, 3||N/A||N/A|
|Hungary||1, 6||1, 4||N/A||N/A||N/A|
|Italy*g||1, 2, 5, 7||N/A||1, 2, 3, 7||N/A||N/A|
|Japan||1, 2, 3, 7||1, 2, 3, 7||-||N/A||N/A|
|Luxembourg||N/A||1, 3||1, 3||N/A||N/A|
|Malta||N/A||1, 2, 4, 7||N/A||N/A||N/A|
|Netherlands*d,f||1, 4||1, 4||1, 3||N/A||-|
|Russian Fed.||1, 3||N/A||-||N/A||N/A|
|Singapore||1, 2, 3||N/A||1, 3||N/A||N/A|
|South Africa*e,g||1, 2, 5, 7||1, 2, 3, 7||1, 2, 3, 7||N/A||N/A|
|Spain||1, 4||1, 4||-||N/A||N/A|
|Thailand*d||1, 3||1, 3||1, 3||N/A||N/A|
|Ukraine*i||1, 2, 3||N/A||-||N/A||-|
|United Arab Emirates||N/A||N/A||1, 3||N/A||N/A|
|Uruguay||N/A||N/A||1, 3, 8||N/A||N/A|
|Venezuela*d,j||1, 2, 4||N/A||N/A||N/A||N/A|
- User registration is not required
N/A DIDs not available
Required Document List:
|1||Name, business name and contact phone numbers.|
|2||Passport or ID copy. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.|
|4||Local address in the same country as DID ordered.|
|5||Local address in the same area as DID ordered.|
|6||Local address in the same city as DID ordered.|
|7||Proof of address form (copy of utility bill no older than 6 months).|
|8||Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.|
*a - China Shared Cost registration requires company registration certificate along with passport or ID copy and 2 proof of address forms (no older than of 3 months) to be provided.
*b - Cyprian company certificate should be provided in case registration is performed under company name.
*c - Germany company certificate should be provided in case German Local number registration is performed under company name.
*d - The detailed service description of DID usage.
*e - Passport or ID copy: South African national identity document; South African biometric national identity card; passport (issued by any country).
*f - Chinese, Shared Cost DID and Netherlands, Toll-Free registration process cannot be performed under personal details.
*g - In case registration process is performed under a company name, company registration certificate shall be provided along with passport or ID copy.
*h - China Local registration requires 2 ID copies and 2 proof of address forms (no older than of 3 months) to be provided.
*i - Ukrainian Local DID registration process cannot be performed under a company name.
*j - Venezuelan passport or ID copy; Venezuelan company certificate should be provided in case registration is performed under company name.
Registration Forms available for download:
|1||Bolivia Toll-Free Registration Form.pdf||Download|
|2||Ecuador Toll-Free Registration Form.pdf||Download|
|3||Germany Local Registration Form.pdf||Download|
|4||Uruguay Toll-Free Registration Form.pdf||Download|