--- title: "Network Infrastructure for Carriers and Enterprises | DIDWW" description: "Explore DIDWW network resources for insights into our global infrastructure, performance, and reliability. Learn how our network supports communication." canonical: "https://www.didww.com/resources/network" last_updated: "2026-10-23T14:37:52.114Z" --- # Network Infrastructure for Carriers and Enterprises | DIDWW > Explore DIDWW network resources for insights into our global infrastructure, performance, and reliability. Learn how our network supports communication. Reliable global network infrastructure for your business growth Our physical infrastructure is designed with the highest level of operational performance and scalability in mind, ensuring maximum redundancy and uptime of your Voice and SMS services. [Sign up now](https://my.didww.com/#/users/sign_up) [Read docs](https://doc.didww.com/presence/index.html#network-infrastructure) ## Why do customers rely on the global DIDWW network ? - ### 99,998% network uptime Global infrastructure designed to support billions of minutes per day with an in-house 24/7/365 Network Operations Center. - ### High redundancy Private network interconnected with the world’s leading ISPs, ensuring full geo-redundancy with strategically placed physical POPs across the globe. - ### Security and VPN The highest level of security for end-to-end Voice and SMS services over VPN and TLS/SRTP encryption. - ### Direct interconnection Private peering and interconnection via Internet Exchange Points (IXPs) or TDM for complete control of termination and origination. - ### High service quality Our low latency network delivers premium VoIP quality resulting in long ACD and high ASR. - ### Service Level Agreement SLAs available on a per-country basis ensuring excellent quality, security, reliability and support. ### Service Level Agreement SLAs available on a per-country basis ensuring excellent quality, security, reliability and support. ### 99,998% network uptime Global infrastructure designed to support billions of minutes per day with an in-house 24/7/365 Network Operations Center. ### High redundancy Private network interconnected with the world’s leading ISPs, ensuring full geo-redundancy with strategically placed physical POPs across the globe. ### Security and VPN The highest level of security for end-to-end Voice and SMS services over VPN and TLS/SRTP encryption. ### Direct interconnection Private peering and interconnection via Internet Exchange Points (IXPs) or TDM for complete control of termination and origination. ### High service quality Our low latency network delivers premium VoIP quality resulting in long ACD and high ASR. ### Service Level Agreement SLAs available on a per-country basis ensuring excellent quality, security, reliability and support. ### 99,998% network uptime Global infrastructure designed to support billions of minutes per day with an in-house 24/7/365 Network Operations Center. ### High redundancy Private network interconnected with the world’s leading ISPs, ensuring full geo-redundancy with strategically placed physical POPs across the globe. ### Security and VPN The highest level of security for end-to-end Voice and SMS services over VPN and TLS/SRTP encryption. ### Direct interconnection Private peering and interconnection via Internet Exchange Points (IXPs) or TDM for complete control of termination and origination. ### High service quality Our low latency network delivers premium VoIP quality resulting in long ACD and high ASR. ### Service Level Agreement SLAs available on a per-country basis ensuring excellent quality, security, reliability and support. ## Request a quote Get an offer tailored for your business [Get your quote](https://www.didww.com/request-a-quote) ## Frequently Asked Questions ### How does DIDWW ensure 99.998% network uptime? Uptime is maintained through a globally distributed network of Points of Presence (PoPs) at major interconnection hubs, full geo-redundancy, and an in-house 24/7/365 Network Operations Center monitoring the network continuously. If one path fails, voice and SMS traffic reroutes through alternate infrastructure automatically. ### What interconnection options does DIDWW support? DIDWW supports several methods of interconnecting with its global voice infrastructure to enhance call quality, reliability, and security. A private physical connection at one of DIDWW’s Points of Presence (PoPs), public peering through major Internet Exchanges including DE-CIX, AMS-IX, Equinix, and PCCW Console Connect, or an encrypted IPSec VPN tunnel. ### Is voice and SMS traffic encrypted on the DIDWW network? Yes. End-to-end Voice and SMS services run over VPN with TLS/SRTP encryption, securing both signaling and media. This applies whether you’re connecting via private peering, public Internet Exchange, or IPSec VPN. ### Does DIDWW offer a Service Level Agreement (SLA)? Yes, SLAs are available on a per-country basis, since network quality and regulatory requirements vary by market. This lets you get guarantees on quality, security, reliability, and support tailored to the specific countries where you operate rather than a one-size-fits-all agreement. ### What is a Point of Presence (PoP) and why does it matter for call quality? A PoP is a physical location where DIDWW’s network connects to other networks and carriers. Placing PoPs at major interconnection hubs worldwide keeps voice and SMS traffic on shorter, more direct routes, reducing latency and improving call quality, reflected in DIDWW’s long Average Call Duration (ACD) and high Answer-Seizure Ratio (ASR).