Why would I Need Multiple Channels per DID?

Capacity (the number of channels) for a DID number defines the amount of concurrent calls that can be serviced at the same time on the DID. If you are planning to receive high volumes of traffic on your numbers, then the capacity of your DIDs should be increased in order to avoid the callers receiving a busy signal. DIDWW offers highly flexible capacity options for maximum flexibility and cost effectiveness. To choose the most suitable capacity option, please refer to https://www.didww.com/flexible_capacity/.

If you are unable to find a satisfactory answer to your question in this FAQ, please explore our DIDWW knowledgebase, or contact customer service at customer.care@didww.com.

For additional support options, see https://www.didww.com/Contacts/.