INVADE is a provider of a best-in-class predictive dialer solution for the market research industry. The company supports research operations ranging in size from 5 to 1000 interviewers and covers more than 50 countries. INVADE provides rapid deployment of its fully managed and flexible ‘Dialer as a Service’ software, in addition to a range of productivity modules used in outbound and blended call centers.

INVADE was seeking a reliable telecommunication service provider to competently support the rapidly expanding worldwide deployment of its innovative dialer system and CATI software, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound and blended phone surveys. The company specified the need for premium call quality, secure and uninterrupted communication services, and the ability to access local routes with guaranteed CLI to assist its global market research clients.

The powerful SIP trunking solution provided by DIDWW, coupled with their extensive worldwide phone number coverage, has proven to be a perfect match for INVADE, enabling the company to create and implement their industry-leading predictive dialer that meets unique business needs. Delivered over a private, global IP network, the DIDWW platform offers virtually unlimited call capacity and flexible SIP trunk settings. This service delivers premium audio quality coupled with sophisticated VoIP trunk configuration options and the highest level of service reliability.

This collaboration has enabled INVADE to significantly reduce the deployment time of its solution and provision SIP trunks worldwide on the same day. All clients using INVADE predictive dialer software now benefit from significantly increased productivity, call quality and enhanced customer engagement.