How can I Change My Credit Card Information

This Step by Step guide will show you, how to change Credit Card on your account

DIDWW does not allow you to modify saved credit card details for security reasons. Also, in case you are a Reseller, you should contact us to assist you in deactivation of Reseller's status.

1. First of all, log into your account and proceed to the Credit Card section on your Dashboard (Figure 1).

Figure 1: Enter your account and choose Credit Card

2. Press the Remove button in order to delete your present Credit Card details (Figure 2).

Figure 2: Remove your present Credit Card

3. Once the old Credit Card is removed, please fill in the gaps with the new information and press Add Credit Card (Figure 3).

Figure 3: Add your new Credit Card details

4. If there is a pending order on your account, please cancel it first (Figure 4).

Figure 4: Error when there is a pending order on your account

5. Proceed with your order cancellation as follows: enter the Billing section on your Dashboard and choose Pending Orders (Figure 5).

Figure 5: Enter the Billing section and choose Pending Orders

6. Next to the Invoice icon, there is an Order Cancellation button (Figure 6). When canceling an order, you will be asked to enter the reason of cancellation (Figure 7).

 Figure 6: Press on the Order Cancellation button

Figure 7: Enter your reason of cancellation and press the Proceed Cancellation button

7. As soon as, the order is successfully canceled, you will receive a confirmation message (Figure 8). Now, please proceed with steps 1, 2 and 3 for your credit card replacement.

Figure 8: Confirmation that your order has been successfully canceled.